Gemstone FAQ

FAQ

Answers to Your Frequently Asked Questions About Shipping, Returns, Products, and More

General Questions

When an item is marked as “On Hold,” it is currently being previewed by another client and is not available for immediate delivery. There is a possibility that the item might not be sold and could be returned to us shortly. If this happens, the item’s status will change to “Available,” and it can then be shipped immediately.

Even if an item is on hold, you can proceed with the purchase process. However, please note that it may not ship right away. If the item remains with the other client and is not returned, we will notify you that your transaction has been voided.

If you are particularly keen on purchasing an item with an “On Hold” status, you should complete the online purchase process. This will give you top priority for receiving the item if it becomes available.

“Available” indicates that an item is ready for immediate sale and delivery. If you wish to purchase the item, simply complete the purchase process. You will receive confirmation of your order and be notified once your item has been shipped.

We do not provide any warranty or guarantee on the gemstones we sell. In the event of any damages caused by the gemstones, our liability will be limited to the purchase price of the gemstones. We are not liable for any indirect or consequential damages, including loss of profits or business interruption.

As an e-commerce jewelry company, we understand the concerns about shopping for unique items online. We take great care to accurately capture the true color properties of our sapphires and jewelry. Our photographers strive to ensure that the color and clarity of our items are represented as precisely as possible.

However, we cannot control the brightness and color settings of individual home computer monitors. Despite testing the color accuracy of our images across multiple monitors, there is no uniform standard for brightness or color tone from one monitor to another. Please keep these limitations in mind when viewing an item.

Color is generally the most important feature determining the quality of a colored sapphire. The color intensity scale refers to the saturation of color in the stone, indicating the degree of lightness or darkness observed. For most stones, “Vivid” is considered the highest level of intensity grading.

However, it’s important to remember that color perception is subjective, and each person may find different levels of saturation appealing.

 

Grade Description
Vivid Vivid is the finest color intensity rating. This classification is used for the finest quality color saturation within the gemstone, without color becoming overly ‘dark’.
Intense Intense is one shade less than Vivid. This is an exceptionally fine color intensity classification.
Medium Intense Medium Intense saturation shows excellent color quality but becoming less saturated especially when viewed in bright lighting conditions.
Medium A medium color intensity is given stones that have a 50% color saturation.
Medium Light Medium Light intensity could be considered to fall in a range of 25-45% color reflection. This usually exhibits a 50%+ white component of light reflection.
Light This classification is reserved for a gemstone that shows a majority of white reflection or a very pastel color intensity.
Very Light Very Light has a very low color intensity.
Dark Dark saturation is normally reserved for gemstones that have almost no light escaping from the gemstone, the color is near or close to opaque.
Colorless A gemstone that has no color (sometimes referred to as “white”).
Near Colorless/Faint This grading is for gemstones that are almost colorless. A slight tint of color may be visible.

Sapphires are classified as a 9 on the Mohs scale of gemstone hardness, second only to diamonds, which have a top rating of 10. This exceptional hardness makes sapphires an excellent alternative to diamonds and ideal for everyday wear, as they are more durable than many other stones. However, hardness refers to resistance to scratching, not chipping. Both sapphires and diamonds can chip if they collide with or frequently contact another hard surface.

Examples of activities to be cautious of include:

  • Washing dishes with granite countertops or porcelain sinks
  • Working out in a gym
  • Playing sports

Any time your hands come into contact with a hard surface or experience pressure, there is a risk to your jewelry. To protect your sapphire or diamond jewelry, it’s best to remove it before engaging in activities that might cause damage.

https://www.igi.org/verify-your-report/

https://www.gia.edu/report-check-landing

https://app.cslabs.lk/memos/new/34QH

https://www.gemresearch.ch/report-verification

Contact

Delivery and Returns

  • Free Shipping: Free shipping is available for all orders within the UK.

  • Dispatch Time: We aim to dispatch all orders within 1-2 working days of payment being received (Monday to Friday, excluding public holidays).

  • Shipping Method: Shipping is provided via Royal Mail Special Delivery courier. Delivery times vary depending on the buyer’s location.

  • Responsibility: We are not responsible for any delays or damages that occur during shipping.

  • Tracking and Signature: Your order is tracked, and a signature is required upon delivery.
  • Order Deadline: Place your order by 2pm for next working day dispatch (Monday to Friday).
  • Delivery Lead Time: Delivery typically takes 2-3 working days (Monday to Friday) after dispatch.

We will soon update you with further information regarding EU customs duties and taxes.

Estimated transit time is 7-14 working days. Your order is tracked, and a signature may be required upon delivery via Royal Mail.

Please note:

  • Parcels cannot be sent to a PO Box.
  • Some shipping options may be unavailable for certain countries.
  • Portuguese and Swiss customers: Please email us for available options.

Gemstone Warranty and Liability:

We do not provide any warranty or guarantee on the gemstones we sell. Our liability for any damages caused by the gemstones is limited to the purchase price of the gemstones. We are not liable for any indirect or consequential damages, including loss of profits or business interruption.

Signed / Tracked

We will soon provide further information on international customs duties and taxes.

Estimated transit time: 7-28 days. A signature may be required upon delivery. Tracking may be available in certain countries. Sent via Royal Mail.

Please note:

  • Parcels cannot be sent to a PO Box, except for the Middle East.
  • Some shipping options may be unavailable for certain countries.

To return your product, please mail it to:

GiftAllUK Limited
6 Cavendish Close
Maidenhead, Buckinghamshire
SL6 0NH
United Kingdom

Please note:

  • You are responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Delivery times for exchanged products may vary depending on your location.
  • For more expensive items, consider using a track and sign shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Please be aware that delivery times provided are approximate and subject to unforeseeable delays beyond our control, including factors such as COVID-19, BREXIT, and adverse weather conditions. We regret that shipping costs cannot be refunded for delayed deliveries, except for Royal Mail UK Special Delivery. We appreciate your understanding during these exceptional circumstances.

For customers outside of the United Kingdom, please note:

  • Customs and import duties, as well as product restrictions, quotas, permits, and other local regulations, may apply.
  • These fees are the responsibility of the customer and must be paid in full.
  • Customers are advised to verify the requirements for their respective countries, as regulations may vary.
  • EU customers should consult additional resources for information on customs duties and taxes.

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • Several types of goods are exempt from being returned, including perishable goods, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
  • Additional non-returnable items include gift cards, downloadable software products, and certain health and personal care items.

Proof of Purchase:

  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

Partial Refunds:

  • Certain situations may only qualify for partial refunds, such as books with obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.
  • Items not in their original condition, damaged, or missing parts for reasons not due to our error may also be subject to partial refunds.
  • Any item returned more than 30 days after delivery may not be eligible for a full refund.

Return and Refund Process

Upon receiving your return, we will inspect the item and send you an email to notify you that we have received it. We will also inform you of the approval or rejection of your refund.

Refund Approval: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds: If you haven’t received your refund yet, please follow these steps:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank, as there may be processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at info@ceylonblue.co.uk for further assistance.

Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@ceylonblue.co.uk and send your item to:

GiftAllUK Limited
6 Cavendish Close,
Maidenhead,
SL6 0NH,
Buckinghamshire,
UK

 

  • Gift Credit: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • Refund to Gift Giver: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver. They will be notified of your return.

Payment

We accept the following credit/debit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover

Paying with a credit card is the safest and most secure way to pay, offering protection for both the customer and the business from fraud.

We also accept the following payment methods:

  • Bank wire transfers
  • Personal checks

f you would like to pay using one of these methods, please contact us to manually process your order.